1. The purpose of these terms and conditions is to set out the basis for your relationship with the City Football Leadership Institute (“the Institute”, “we”, “us”, and/or “our”) in respect of enrolment in the Next Gen Programme (“Programme”) at the Institute. The contract relating to you attending the Programme at the Institute is a contract between your parents (which term includes, as applicable, your parent/s or legal guardian/s) and the Institute. However, some of the terms of these Conditions require your parents to confirm that you will comply with some important policies, such as the Student Code of Conduct. We ask that you take time to read through these Conditions and the relevant policies and that you act responsibly in meeting the expected behaviours required of you.
2. When your parents accept an offer of a place in the Programme with the Institute on your behalf, they are entering into an agreement with us under which the Institute is agreeing to provide you with a place on the Programme, and you and your parent(s) on your behalf agreeing to meet the Conditions of the offer. Your parents are also agreeing that they and you will comply with the Institute’s Policies, including the Institute’s student code of conduct, and policies regarding student privacy; equality, special needs, and disability; safeguarding; healthcare and medical treatment; health and safety; and complaints.
3. Please read these Terms and Conditions and the Institute’s Policies to ensure that you understand the commitment that you and your parents on your behalf are making. Your agreement with the Institute is made up of these Terms and Conditions, your acceptance of an offer of a place in the Programme, the course information, and full payment of your Fees (see below).
4. The Institute’s principal address is 30 Bedford Square London, United Kingdom, WC1B 3EE. You can contact us by writing to us by email at email@example.com or by calling us on +44 20 8609 1570.
5. If we have to contact you during the admissions process we will do so by writing to your parent(s) at the email address provided to us in your application.
6. In the event that the provisions of these terms and conditions conflict with the provisions of any other documents forming part of the contract, you shall comply with the provisions of these terms and conditions.
ENROLMENT & PROGRAMME FEES
7. Your enrolment is complete only when the Institute confirms that we have received by the deadlines indicated in your offer letter (1) your signed Student Enrolment Form, (2) your non- refundable deposit, and (3) full Programme fees. Should you fail to pay any part of your fees after receipt of a final notice from us, the Institute reserves the right to withdraw our offer.
8. You will be required to pay a non-refundable deposit within fourteen (14) days of receipt of the offer, and full fees by the due date on our invoice. Where an application is submitted after the full fee’s payment due date, the deposit and tuition fees are due and payable seven (7) days from the date of our invoice. Full payment of the Programme fees must be made prior to the start date of the Programme. The due dates for payment of Fees mean that the Fees are received by us from your parents in full in cleared funds by such date. If payment is not received by the full fees due date, you have no right to participate in the Programme.
9. Payment should be made via our approved payment provider Stripe, by Credit Card, BACS direct debit (UK only), SEPA, Google Pay or Apple Pay, or Link. Our Finance Department will send you detailed instructions.
10. Where an application is submitted after the full fee’s payment date, the deposit and tuition fees are due and payable seven (7) days from the date of our invoice. Full payment of the tuition fee is required by the due date stated in our invoice and must be made prior to the start date of the Programme.
11. Programme fees cover all lectures, seminars, teaching activities, and practical sessions as well as programme related travel and accommodation costs and meals; travel to and from the programme is not included in this fee. Unless indicated otherwise, Programme Fees do not include any other services, including but not limited to, purchase of incidentals, health insurance or services, or other costs that might arise prior to or during the Programme. Any additional charges incurred by the Institute on behalf of a student will be passed onto the student’s parent, who will be liable to reimburse the full amount incurred by the Institute, e.g. lost key cards.
12. The Institute does not provide insurances to students, including travel, health, or personal injury insurances. The Institute recommends that parents of the students take out suitable insurances at own initiative and cost.
13. All payments of Fees must be made in pounds sterling and are inclusive of VAT and other taxes where applicable. Any currency conversion costs or other charges incurred in connection with the payment of Fees are to be paid in addition to the Fees. No deduction from the Fees for such costs or charges may be made.
14. Programme tuition fees are reviewed annually, however fees will not be amended from those advertised after enrolment.
CANCELLATION & WITHDRAWAL
Cancellation by You During the Cooling-Off Period
15. You have the right to cancel enrolment with us for any reason (including if you change your mind) in writing and within fourteen (14 days) commencing the day after the date we emailed you to confirm we accept your enrolment (‘Cooling-Off Period’) and at least 14 days prior to the programme start date. You do not have to give us any reason for cancelling the enrolment.
16. To exercise the right to cancel, you must inform us before the end of the Cooling-Off Period at firstname.lastname@example.org of your decision to cancel this contract by way of a clear statement. Where the Cooling-Off Period would normally end on a day which is a Saturday, Sunday or a public holiday, the Cooling-Off Period will be extended so that it ends on our next working day.
17. We will refund any fees paid without undue delay and in any event not later than fourteen (14) days after the date on which you inform us you are cancelling this contract.
18. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly asked us and we have agreed otherwise; in any event, you will not incur any fees as a result of the refund.
Cancellation by You (Other than During the Cooling-Off Period)
19. If you wish to cancel your registration to a Programme after the Cooling-Off Period has expired, we are not obliged to offer you an alternative Programme, but we may choose to do so at our discretion (exercised in accordance with our obligations under the Equality Act 2010) and we may specify the terms of any such offer; for example, if there is a deadline for your response or if the fees for the alternative course are different. If no such alternative offer is made, or if you decide to reject any such alternative offer, the following rules apply (except where a Programme has been cancelled by us):
- For such cancellations received by the Institute 28 days or more before the full fee due date, 100% of the Programme Fees paid will be refunded, but less the non-refundable deposit.
- For such cancellations received by the Institute less than 28 days before the full fee due date, no refund will be made.
20. The Institute reserves the right to provide you with a refund of Programme fees under serious, unforeseen circumstances, including but not limited serious illness or bereavement. The decision to refund Programme fees under such circumstances is at the Institute’s full discretion.
21. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly asked us and we have agreed otherwise.
22. To prevent cancellations where possible, the Institute reserves the right to transfer enrolment to another Student’s name free of charge up to 48 hours before the start date of the Programme. For bookings that are at risk of being cancelled and no replacement Student is made, we will be happy to transfer the booking to the next available Programme date free of charge, or for the Student to be added to the waiting list if a Programme date has not yet been confirmed. Transfers can only be made up to 48 hours before the course starts and can only be transferred once.
23. All requests to cancel, transfer to another Student, or transfer to a new Programme date must be made in writing to email@example.com. The Institute will confirm the request with a written acknowledgment within 24 hours of receipt.
24. You may be able to defer enrolment in the Programme; see paragraph 32 below.
25. There will be no refund of the Programme fees if a Student withdraws from the Programme at any stage after the Programme start date.
Cancellation by the Institute
26. To ensure an optimal learning experience for our learners, there will be a minimum number of Students required for each Programme to run effectively (these may vary depending on the programme topic). Therefore, when minimum course thresholds have not been met, the Institute reserves the right to cancel the Programme. Cancellations made in this circumstance by the Institute will be communicated to Students as soon as possible and within 7 days of the Programme start date.
27. All programmes offered by the Institute will be delivered by an experienced and qualified tutor who specialises in their relevant field. In the unforeseen event of illness or difficult personal circumstances, the Institute may substitute the tutor at short notice for another suitable qualified tutor or trainer. If for any reason a replacement tutor could not be found at short notice, the Institute reserves the right to cancel and reschedule the session at its sole discretion to provide a high-quality learning experience for the Student.
28. If a Programme that you are registered with is cancelled or postponed then we will offer you the choice of a place on an alternative Programme at no additional cost in Fees payable. The alternative Programme will be as close in time to the cancelled Programme as we are able to provide. The Institute will not be responsible for any costs or expenses incurred by you as a result of the cancellation or postponement of your Programme, (for example, in connection with travel, accommodation, reservation, or other arrangements).
29. You will be required to nominate your alternative choice of Programme within seven (7) days of having been notified of the change. If you do not wish to accept the offer of an alternative Programme then we shall provide a full refund of the Programme Fee to the extent these have been received by us.
30. Staff and Students’ safety are integral to everything that we do at the Institute, and we will ensure we undertake all necessary risk assessments and precautions. Cancellations and refunds for Students relating to COVID19 will be considered on an individual basis. You may be asked to provide supporting documentary evidence, including medical evidence. The decision to refund the Programme Fee under such circumstances is at the Institute’s full discretion.
31. You may be able to defer to a later session of the same Programme provided that you fulfil the admissions criteria for that Programme and pay any difference in the fee applicable subject to availability and provided the Programme is completed within twelve (12) months of the original Programme booked. You must notify us in writing at firstname.lastname@example.org that you wish to transfer to a different programme or to defer your entry to the following year. If a written request to transfer is received twenty-eight (28) days or more before the start date of the original Programme and there is availability the following transfer fees will be payable:
- 28 days or more before the Programme start date- no charge
- 15-27 days before the Programme start date – 10% of Programme Fee
- 14 days or less before the programme start date – 20% of Programme Fee
32. If you are asked to leave the Programme as a result of disciplinary issues, non-payment of fees, or non-attendance, the Institute will not refund any Fees to you.
EVENTS OUTSIDE OF OUR CONTROL
33. The Institute shall not be liable to you for events outside its control which it could not have foreseen or prevented, even if it had taken reasonable care. Such events include, but are not limited to: strikes; other industrial action; severe weather; fire; civil commotion; riot; invasion; terrorist attack or threat of a terrorist attack; war (whether declared or not); natural disaster; restrictions imposed by government or public authorities; epidemic or pandemic disease; or failure of public utilities or transport systems.
34. Should any such circumstances arise, the Institute reserves the right to change or cancel parts, or all, of the Programme. The Institute will take reasonable and proportionate steps to mitigate any adverse impact on you.
35. Subject always to the previous paragraph, the Institute will make all reasonable efforts to deliver your Programme as described in the Institute’s prospectus. There may be occasions where due to unforeseen or unavoidable circumstances it becomes necessary to make significant changes to a course or to withdraw it or part of it, e.g. a particular session or activity. Such action could become necessary if for example, the following were to occur:
- to reflect changes in the law and/or regulatory and/or professional and/or statutory body requirements and sector regulation
- as required by law, government policy, regulatory requirements or guidance and/or a decision of a competent court or similar body;
- to comply with any requirement set by the Home Office, Office for Students and/or any other funding or regulatory body;
- changes must be made to reflect changes in standards set by relevant regulators and/or in keeping with best practice or developments related to the discipline/subject area;
- to deal with unavoidable changes in our academic and support staff;
- to reflect material developments in academic teaching, research and /or professional standards or requirements to ensure our course/programme content is up to date and relevant;
- student feedback, external examiners feedback or programme review clearly indicates that immediate
- changes be made to a course or unit;
- an unanticipated external event or issue with the buildings results in disruption to delivery
- unexpected low recruitment to a programme/course or unit/elective means it is simply no longer viable or practical to run it.
- withdrawal of relevant accreditation
- any other valid reason.
36. In the event that the Institute has to make significant changes to the Programme, it will make students aware of these changes as early as possible. If you are significantly and adversely affected by these changes and no longer wish to enrol in the Programme as a result of these changes then you may apply for a refund of the Programme Fee, which may be granted at the Institute’s discretion. The Institute accepts no liability for expenses or losses you or any third party may incur because of Programme cancellation.
37. In the event that face-to-face teaching needs to be modified, reduced, or cancelled, due to health and safety concerns and government or other regulatory guidance and/or requirements, the Institute reserves the right to prioritize the continuity of teaching using remote online methods, with the aim of both ensuring that student learning outcomes continue to be met. If this takes place, the Institute shall not be liable to students for refunds or compensation where it has delivered its obligations to students in alternative ways in such circumstances.
STUDENTS WITH DISABILITIES
38. The Institute is committed to having an inclusive environment that facilitates disclosure of disability and gives all students the opportunity to realise their full potential. The Institute complies with its legislative requirements under the Equality Act 2010, and in particular the need to avoid discrimination and to provide reasonable adjustments for disabled students.
39. The Institute welcomes applications from students with disabilities and learning difficulties. Should you have any particular requirements as a consequence of any disability, you should notify us in writing at least forty-five (45) days prior to the start date so that any reasonable adjustments can be considered and, if appropriate, made. We reserve the right to request medical evidence of a medical complaint or disability giving rise to the requirements. All discussions and information regarding a disability or specific learning difficulty are treated in a confidential manner and in accordance with the student privacy notice.
40. You are responsible for obtaining the required visa that enables your participation in the Programme and the rejection of a visa application by the British authorities does not affect the application of these terms and conditions. We recommend that all applicants check with the British Embassy or British High Commission regarding their visa requirements before applying.
41. In no circumstances will we issue documentation to support a visa application before receiving payment in full in cleared funds of the Programme fees from you. Visa supporting letters are issued only to the participant and in our standard format.
42. The cancellation and refund provisions above (entitled “Cancellation by you other than during the cooling off period” shall apply irrespective of whether cancellation is due to a failure to satisfy visa requirements in good time before the Programme start date or other similar reason, such as failure to apply for a visa in appropriate time or delay with the visa process.
43. Unless otherwise indicated, all Programmes are taught in English.
44. If your first language is not English, you are required to be proficient in written and spoken English and be able to participate in group discussions and presentations in English. We do not accept liability for any inconvenience or failure to attend if you lack the required English language proficiency, as specified in our programme information.
STUDENT CODE OF CONDUCT
45. Acceptance of your offer of admission presumes an agreement to follow the required procedures outlined in the Institute’s Student Code of Conduct and abide by the Institute’s policies.
46. If you fail to follow the Institute’s Student Code of Conduct (including any of the policies referred to in the Student Code of Conduct), or behave in a threatening or aggressive manner, or in a way that adversely affects other students, the Institute’s employees or contractors, or bring the Institute into disrepute through your actions, we reserve the right to remove you from the Programme or exclude you from the Institute’s premises and/or, where appropriate, any accommodation provided to you by us. In such cases, the Fees will not be refunded.
47. We will require parents of every student to sign a parental consent form confirming that the student can participate in the Programme and agreeing to the Student Code of Conduct.
48. Save as set out in paragraph 36 of this document, we will use our best endeavours to deliver the Programme to you as it is set out in the course information.
49. We will endeavour to resolve any issues, concerns, or complaints which you bring to our attention as efficiently and thoroughly as is possible in the circumstances.
50. We will comply with all relevant legislation, which includes the Data Protection Act 2018, which is reflected in our privacy notice.
PERMISSION TO USE PHOTOGRAPHIC IMAGES
51. Please note that the Institute (as well as students of the Institute) may from time-to-time photograph or make audio or visual recordings of students or activities in which the students are engaged. When enrolling in the Programme, please indicate your permission for us to do the following: (i) permission to use any photographs or audio or visual recordings of Student or activities in which Student is engaged that the Institute or students take in any media now known or later devised, without attribution or payment or any other consideration; (ii) permission to use Student’s first name and last initial, photograph, image, likeness, signature, voice, actions, and statements in such photographs or audio and visual recordings without payment or any other consideration; and (iii) the right and ability to alter, copy, display, distribute, edit, exhibit, modify, perform, publish or create derivative works of any of the photographs or audio and visual recordings, all for the purpose of advertising, promoting, and increasing awareness of the Institute, and to inform the public about the Institute. The Institute (or the student that took the photograph or made the audio or visual recording) will own all right, title and interest in the photographs or audio and visual recordings.
52. All materials provided by the Institute in relation to the Programme (and any intellectual property rights in the same) are and remain the property of the Institute or, in case of materials belonging to third parties, of the relevant third party. The Institute will obtain the necessary allowances and licences for materials used that are not the property of the Institute.
53. Materials include all documentation or information provided by the Institute in relation to the Programme, including but not limited to information provided on the Institute’s website, the Institute brochure, offer letters, course syllabi, reading materials, additional information and others.
54. Any use of any such materials and documentation other than in respect of the Programme requires the prior written (including by email) approval of the Institute.
55. Students must not use any such materials provided by the Institute for any other purposes than the ones set out in these terms and conditions.
56. Ownership of any intellectual property rights created by you will be determined by the Institute’s standard policies in relation to the ownership and protection of intellectual property rights created by students.
57. Use of the Institute’s brand, name and/or logo for any reason other than in connection with the student’s participation on the Programme (as set out in these terms and conditions) is not permitted without prior written agreement of the Institute.
ASSUMPTION OF RISK
58. The views expressed and information provided by Programme providers and staff of the Institute and all Programme materials provided to you during your Programme are intended solely for the purpose of providing you with the services in connection with the Programme. They are not intended as advice to be relied on in other contexts, for example in connection with a business that you are running or are intending to run. The Institute does not accept any liability if you do rely on such views, information, or materials for purposes other than the Programme.
59. Your parents will be solely responsible for determining whether the Programme is sufficient and suitable for your needs. We do not provide any guarantee in respect of the standard of your abilities on completion of the Programme. To help us enrol you on to the Programme, you must provide us with all information requested in connection with the Programme. You can contact the Institute at email@example.com with any queries about a Programme and its details.
60. Unless expressly stated otherwise in the Programme information, the Programme is not formally accredited and may not be used (in whole or in part) to satisfy the requirements of the award of any degree or diploma.
61. You and your parents understand and agree that program activities may involve known and unknown risks to Student and Student’s property, and that the Institute cannot guarantee the safety of Student or Student’s property. Any activities that Student may undertake in connection with the Programme will be considered to have been undertaken with Student’s and parents’ approval and understanding of any and all risks involved, to the Student and the Student’s property, which risks are willingly assumed by Student and parent.
LIMITATION OF LIABILITY
62. Nothing in these terms and conditions will limit or exclude the liability of the Institute for death or personal injury arising from our own negligence, or for fraud or fraudulent misrepresentation.
63. Otherwise, our liability to you with respect to the provision of a Programme; the cancellation, postponement, or amendment of a Programme; any negligence; any breach of these terms and conditions; any matters arising out of or in connection with the provision of accommodation to you; or any matters arising in any other way out of the subject-matter of these terms and conditions is limited to the total amount of Fees received from or on behalf of you in respect of the Programme.
64. Further, our liability to you with respect to the provision of a Programme; the cancellation, postponement, or amendment of a Programme; any negligence; any breach of these terms and conditions; any matters arising out of or in connection with the provision of accommodation to you; or any matters arising in any other way out of the subject-matter of these terms and conditions will not extend to (i) any indirect losses or damages, or to any loss of profits, whether direct or indirect, even if we have been advised of the possibility of those losses or if they were within our contemplation; or (ii) any costs or expenses incurred by any person or organisation in connection with travel, accommodation, reservations or other arrangements.
65. We do not accept any responsibility or liability in respect of any damage to or loss of any goods, vehicles, or property of any kind brought onto or left at the Institute’s premises whether by you or any other person and it is your responsibility (or your guest’s) to take good care of your personal belongings. Any goods deposited with us are deposited at your own risk and without any obligation on us. We recommend taking out insurance, as we do not provide any insurance cover to you.
ACCOMMODATION AND OBLIGATIONS OF THE APPLICANT
66. We shall provide accommodation to you whilst you are in the Programme, and you agree to abide by and comply with any and all rules and regulations of that residence. In particular, you must observe all rules and regulations regarding health and safety and security and do nothing to compromise your own or other residents’ safety and security. You should also behave courteously to other residents, staff, and visitors at the accommodation. Please note that it is a requirement of the accommodation to leave the room in a clean and tidy state. If you do not comply with these requirements, you may be asked to leave the accommodation and we shall have no further obligation to provide you with such accommodation or reimburse costs.
67. We do not accept any responsibility or liability in respect of any damage to or loss caused by you in breach of the relevant policies to the Institute’s premises, the overnight accommodation, or other third party premises or goods during the Programme. Your parents will be responsible for such costs, which we will pass on to them as applicable. We recommend taking out insurance, as we do not provide any insurance cover to you.
INDEMNIFICATION AND HOLD HARMLESS
68. Your parents indemnify, defend, and hold harmless the Institute and its officers, directors, members employees and agents against any cost or expense (including reasonable attorney’s fees) arising from any and all actions, claims, proceedings, demands, losses, damages, expenses or liability whatsoever arising as a result of a breach, by you and/or your parent or guardian, of the breach of this contract or any of the policies of the Institute, or any reasonably foreseeable consequence of any act or omission on your part.
69. You and your parents attest that you are sufficiently well enough, physically and mentally, to participate in the Programme. If a student has been unwell prior to the Programme, we ask that you make us aware prior to arrival so we can assess their suitability for the Programme and put appropriate support in place if required. We will make reasonable adjustments for those students who have disabilities. Please see paragraph 40 above regarding students with disabilities.
70. You and your parents consent for the Student to receive first aid from a trained First Aider, and/or for the Institute and its representatives to arrange medical treatment in the event of accident, injury or illness. Your parents are solely responsible for payment in full of all costs of medical care Student may receive.
71. If there is a problem with the enrolment process, or if you have any questions or complaints about our services, please contact us. You can contact us by email at firstname.lastname@example.org. Complaints will be dealt with in accordance with our complaints policy.
DATA PROTECTION – HOW WE MAY USE YOUR PERSONAL INFORMATION
72. The Institute may use your personal information in accordance with our student privacy notice.
OTHER IMPORTANT TERMS
73. This contract is between your parents and the Institute. Nobody else has any rights under this contract, or to enforce any of its terms.
74. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
75. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment but we continue to provide the Programme(s), we can still require you to make the payment at a later date.
76. We may terminate your contract with us if we consider that you are in breach of any of these terms and conditions, which includes you persistently failing to comply with and Student Code of Conduct and the Institutes’ policies or failing to comply with them in a serious way.
77. These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter of formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the non-exclusive jurisdiction of the English courts. If you are a consumer based outside of England, you may also bring proceedings in your local courts.
This Agreement constitutes the entire agreement between your parents and the Institute. No statements, promises, or representations have been made by us to you, or may relied upon, and the terms of this Agreement supersede any earlier written or oral understandings or agreements between us.
Student and Parent acknowledge that they have read this Agreement, understand its meaning and effect, and Parent agrees to be bound by it on behalf of itself and Student.